Full-Time Operational Excellence Coach

Operational Excellence Coach is responsible for leading major Lean and cultural transformations across customers in the Food & Beverage, CPG, and General Manufacturing industries through the implementation of QAD Redzone software and expert-level coaching.

Coaches work within autonomous teams, have practical CI experience, and believe in leading-through-doing.

They work directly with shop floor staff, frontline leaders, CI directors, and C-level executives to achieve personal growth and productivity gains.

Responsibilities:

• Oversees and coaches 5-7 customers concurrently.
• Trains customers on Redzone software workflows through on-site deployments.
• Facilitates shop-floor Huddles and leadership Daily Vital Signs meetings.
• Tracks performance data and customer uplifts.
• Leads process improvement and kaizen activities.
• Shares feedback with teams and leadership to drive positive change.
• Facilitates remote weekly progress meetings.
• Identifies and celebrates customer successes.
• Manages project schedules.
• Provides Success Assessments upon project completion.
• Delivers executive overviews and provides information on Redzone programs.
• Troubleshoots customer technical issues.
• Supports customer identification of next steps.

Required Skills:

• Senior Operations Leadership experience in manufacturing.
• Hands-on experience in roles like Operations Manager, Production Supervisor, or Continuous Improvement Manager.
• Proven use of Overall Equipment Effectiveness (OEE).
• Ability to plan, organize, and function effectively in a dynamic environment.
• Strong client and internal team relationships.
• Excellent interpersonal and organizational skills.
• Strong communication skills (written and verbal).
• Sound judgment and assessment skills.
• Effective time management.
• Proficiency with MS Office (PowerPoint, Word, Excel, Outlook).
• Tech-friendly and comfortable with software and networking.
• PLC experience (desired, but not required).

Education/Experience:

• BA/BS in relevant fields (Engineering, Manufacturing, etc.)
• 2+ years of similar experience (desired, but not required)

Compensation:

Base pay range: $115,000-$130,000 USD annually.

Additional benefits: performance bonus, medical, dental, vision, 401(k), disability, life insurance, paid time off, parental leave, and well-being programs.

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