Full-Time Operations Manager

About Arbitrum FoundationThe Arbitrum Foundation is dedicated to scaling Ethereum through cutting-edge Layer 2 solutions. Our flagship product, Arbitrum One, an Optimistic Rollup, enables faster, more affordable transactions while maintaining Ethereum's security and decentralization. We empower developers to build decentralized applications (dApps) that are both scalable and secure, using Arbitrum chains, which offer flexibility in performance and cost. Our mission is to enhance the Ethereum ecosystem and drive the adoption of Web3 technology by delivering high-performance, open-source blockchain solutions. Arbitrum is already the leading Ethereum scaling solution with hundreds of dApps on the platform and over $13bn TVL.

Your RoleAs a Grant Operations Manager, you will play a pivotal role in supporting applicants throughout the grant application process and ensuring the smooth administration of grant operations. Your work will be integral to fostering a seamless and supportive experience for grant applicants while maintaining the integrity and efficiency of the grant administration process.

Your Responsibilities

• Oversee the implementation and optimization of grants management systems and tools, such as CRM software (e.g., Airtable, Notion)
• Identify areas for process improvement and work across teams to introduce new tools and technologies that align with operational goals
• Coordinate cross-functional teams to ensure alignment across the grant lifecycle
• Work closely with grant managers, program managers, and other stakeholders to gather feedback and implement necessary operational changes to improve the grants process
• Assist applicants in navigating the grant application process, providing guidance on application requirements and guidelines
• Review grant applications for completeness, ensuring all required information is provided
• Maintain accurate and organized records of grant applications, agreements, and supporting documentation
• Prepare and distribute grant-related documents, including award letters, contracts, and reporting templates
• Provide feedback and insights based on applicant and grantee interactions to enhance the grant program experience

What You'll Need

• Experience in operations management, with a focus on system implementation and process optimization, preferably within Web3, blockchain, or related technology sectors.
• Proven experience with CRM systems (Airtable, Notion, or similar) and grants management platforms.
• Familiarity with blockchain technology or Web3 tools is a plus.
• Strong background in designing and implementing operational workflows, automating manual processes, and improving efficiency.
• Experience managing complex projects from conception to execution, including the implementation of new software and tools.
• Familiarity with grant management processes and procedures is a must.
• Excellent written and verbal communication skills to effectively assist applicants and grantees.
• Strong organizational and time management skills to prioritize and manage multiple tasks.
• Proficiency in using productivity tools, document management systems, and databases.
• Ability to work collaboratively in a team environment and establish positive relationships with internal and external stakeholders.
• Interest in Web3 technologies, blockchain, and decentralized finance (DeFi) concepts

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