Full-Time Principal Consultant Financial Services

Principal Consultant is a functional and technical expert consulting with customers on implementing ServiceNow’s Financial Services Operations (FSO) solutions based on best practices for Banking and Insurance.

Role Focus: Accelerating and driving customer business outcomes by solving relevant challenges, providing support during sales cycles, engaging directly with customers and partners, and advocating for customer needs within ServiceNow.

Key Responsibilities:

1. Project Delivery:
• Primary technical point-of-contact for projects.
• Ensuring quality of work, escalating client concerns, and identifying process efficiencies for the technical team and clients.
• Defining technical solutions aligned with client needs and ServiceNow best practices.
• Translating customer requirements into high-quality technical solutions and communicating/delivering them to clients.
• Estimating stories, monitoring developer work, and owning overall quality and delivery.
• Leading technical onboarding efforts with new clients.
• Delivering purchased development artifacts, documentation, and knowledge transfer.
• Collaborating with the engagement manager to monitor scope and resolve technical issues.
• Mentoring developers and technical consultants on design standards and best practices.
• Researching technology partner/vendor solutions for integration.
2. Pre-Sales:
• Maintaining knowledge of the ServiceNow platform and products.
• Assisting the pre-sales team with scoping engagements involving multiple products and complex integrations.
• Evangelizing ServiceNow Expert Services by contributing to whitepapers, webinars, and community groups.
3. Product:
• Engaging and collaborating with ServiceNow product teams on new product offerings and go-to-market activities.
• Interface with product team during implementations to gain best practices and feedback.

Qualifications:

• Experience leveraging AI in work processes.
• 8+ years of consultation/configuration experience implementing configurable technologies (ServiceNow, Salesforce, Pega).
• Experience in financial services consulting, digital transformation, or software implementation.
• Familiarity with industry-leading platforms.
• 5+ years of experience developing enterprise architectures and technical roadmaps with integrations.
• Strong understanding of the financial services industry, system architecture, security, use cases, workflows, and regulatory requirements.
• Demonstrated ability to influence senior leaders and provide thought leadership.
• Understanding of data classifications and security requests.
• Experience with implementation design artifacts, solution presentations, and customer acceptance.
• Strong communication and presentation skills using visualizations and modeling.
• Passion for studying new technologies.

Certifications:

• ServiceNow certifications are required (specific certifications and timelines noted).

Work Personas:

Flexible, remote, or in-office options available.

Equal Opportunity Employer:

ServiceNow is an equal opportunity employer committed to diversity and inclusion.

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