Full-Time Principal Solution Architect (Workflows)

The Role This Principal Solution Architect, Core Business Workflows is a functional and technical expert consulting with customers on implementing ServiceNow Workflows’ Solutions based on best practices to accelerate and drive customer business outcomes. Solutions include HR, Legal, Workplace/Facility, Employee Service Management and Finance/Supply Chain.

Responsibilities

• Support pre-sales activities (presentations, solutioning, scoping, estimating).
• Lead engagement project teams for successful customer outcomes, focusing on workflow application interconnectivity and governance best practices.
• Interact with senior leadership and CXOs on implementation roadmaps and change management.
• Develop and publish customer use cases for broader consumption.
• Establish strong relationships with product owners and stakeholders to promote solutions capabilities.
• Lead office hours, presentations, webinars and other learning events.
• Promote continuous improvement in delivery materials.
• Mentor ServiceNow delivery team members and partners.
• Up to 50% travel.

Requirements

• Experience leveraging or integrating AI into work processes.
• 8+ years of consultation/configuration experience with complex technologies, including integrations and portals.
• 5+ years of experience implementing ServiceNow Workflow Solutions.
• Vast experience with leading HR, Legal, Workplace/Facility, and Finance/Supply Chain operations/technology.
• Ability to influence and consult senior leaders on business process and technical problems.
• Customer-centric mentality, strong problem-solving skills.
• Excellent communication skills with technical and non-technical audiences.
• Experience developing design documents and conducting solutions presentations.
• Strong presentation and engagement skills (in-person/remote).
• Passion to learn new technologies and functionalities.
• ServiceNow Certifications (required or must achieve within 60 days): Certified System Administrator, Certified Implementation Specialist - Human Resources, HR Professional Suite Certification, Delivery Accreditation – Legal Service Delivery, Delivery Accreditation – Workplace Service Delivery, Supplier Lifecycle Operations Accreditation, Sourcing and Procurement Operations Accreditation, Accounts Payable Operations Accreditation.
• ServiceNow Certifications (desired or must achieve within 120 days): Certified Technical Architect.

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