Full-Time Principal Success Architect - Public Sector

We are looking for a Principal Success Architect to join our Public Sector Impact team. This strategic role is designed for a dynamic leader who can drive customer transformation and success at scale.

Key Responsibilities:

• Lead customer success transformation initiatives.
• Cultivate relationships at the executive level.
• Manage a portfolio of high-priority, complex customer accounts.
• Collaborate with customers to assess processes and opportunities.
• Develop tailored success strategies.
• Drive business value by leveraging ServiceNow solutions.
• Partner with Sales, Product, Technical Support, and Professional Services.
• Identify, develop, and implement scalable programs.
• Provide guidance, training, and enablement to customers.
• Proactively gather feedback to identify process improvements.
• Establish and track success metrics and KPIs.
• Lead and guide customers through organizational change.

Required Qualifications:

• Proven experience in Customer Success, Transformation, or Consulting.
• Deep understanding of digital transformation, customer success strategies, and ServiceNow's capabilities.
• Strong background in leading enterprise-wide transformation initiatives.
• Exceptional communication and interpersonal skills.
• Ability to build and maintain strong customer relationships.
• Solid project management skills.
• Proven ability to work in a fast-paced environment.

Certifications: ServiceNow Certified System Administrator (CSA) or related certifications preferred.

Desired Skills:

• Experience with Agile methodologies.
• Strong problem-solving skills.
• Experience in change management and innovation.
• Strong business acumen.

Compensation: $162,600 - $284,600, plus equity, variable/incentive compensation and benefits.

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