Full-Time Principal Success Architect - US Federal

Customer Outcomes Principal Success Architect will develop C-level executive relationships and relationship management across 1-3 customers.Objective is to improve Customer Outcomes at these managed accounts leading to customer product adoption, renewals, and expansion of ServiceNow offerings.

1. Service 1-3 large enterprise customers
2. Develop executive relationships with CIO, CFO, CHRO, and business leaders
3. Understand goals and develop customer roadmap
4. Execute winning co-delivery models
5. Develop relationships with ecosystem partners
6. Develop implementation strategies and readiness process to accelerate time to value
7. Establish delivery operating model governance
8. Maintain account level relationships for clear value proposition within the account
9. Participate in account delivery governance
10. Advocate/champion ServiceNow's best practices
11. Contribute expertise on how advisory, expert services, and Co-Delivery can be optimized
12. Provide high customer satisfaction metrics for assigned accounts

Requirements:

• 12+ years progressive experience in a professional services organization or equivalent education/experience
• Management consulting role at a top-tier consulting company or equivalent focused on technology (Digital/SaaS/Enterprise Software) enabled transformations
• Experience at Fortune 100-1000 accounts
• Understanding of issues and goals driving digital transformation across industry
• Depth in digital transformation design, implementation, and management
• Expertise in one industry, "minors" in one or two additional industries
• IT, HR, and GBS Transformation experience
• Executive relationships with CIO, CFO, CHRO, and business line leaders
• Experience identifying goals and solving challenges
• Experience serving as part of a client account leadership team
• Experience expanding offerings with clients
• Experience integrating with other account functions in developing account strategies and Customer Outcomes plans
• Experience developing account partnering (co-delivery) relationships with large consultancies and technology implementation firms (Big 4, GSIs)
• 5+ years large program experience (multi-tracked, OCM)
• Experience managing outcomes to a CxO position
• Co-Delivery experience with Big 4, large SI's
• Knowledge of ServiceNow (minimal), experience with multiple ServiceNow product suites

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