Full-Time Sales Coordinator (Open Access)

Sales Coordinator (Open Access)

We have an exciting opportunity for a highly organised Sales Coordinator to join our successful Open Access team.

This is an opportunity to learn and grow within a dynamic sales team by working collaboratively with internal stakeholders to help the implementation of Open Access agreements, including transformative agreements.

The ideal candidate will have excellent communication skills, strong data gathering and analysis skills with a good eye for detail and a passion for connecting with customers to help develop collaborative partnerships.

This role is open to candidates based in the UK. You must have the right to live and work in the UK.

Closing date for applications: 21st Feb 2025.

The successful candidate will be able to utilise our balanced working model.

We ask that candidates live within a commutable distance of our office in Milton Park, Oxfordshire, or Blackfriars, London, to ensure that as a balanced worker they can make it to our office locations to collaborate as required.

Time spent in the office is likely to range from 10%-80% of working hours with an expectation for a minimum of 2 days per week spent working from an office.

Key Responsibilities:

• Gathering customer data from a range of internal systems including publication data and metrics to analyse performance
• Using gathered data to generate reports for customers and sales to assist with analysis and account management processes
• Support all aspects of the sales team including assisting in sales proposals, management reports, updates to internal trafficking documents and data entry for sales/CRM database
• Supporting the set up and launch of global Open Access agreements
• Work with the internal Open Access commercial sales team to help meet divisional revenue objectives
• Responding to customer queries via Salesforce: troubleshoot situations as needed
• Manage customer workflows including investigating and implementing process improvements
• Provide training to internal stakeholders
• Provide external video training on a customer facing platform
• Understanding service needs of customers (internal and external)
• Conduct business user testing across a range of internal and external platforms
• Assist with author support and customer service

Skills & Experience:

• Competent user of Microsoft Office with strong Excel skills
• Experience with CRM systems (Salesforce an advantage)
• Can work to deadlines effectively and able to multitask
• Understanding of Open Access publishing
• Confident training and coaching others
• Analytical mindset
• Confident working under your own initiative and prioritizing your time
• Strong organizational and project management skills, ability to multi-task and prioritize work
• Demonstrate initiative and be self-starting
• Able to work as an individual or as part of a team
• Excellent written and verbal skills
• A customer-focused mindset

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