Full-Time Sales Support Representative

Your Mission

As a Sales Support Representative based in Chile or Mexico, your mission is to provide outstanding assistance to both our clients and sales team. You'll play a crucial role in ensuring smooth communication, fast response times, and seamless support that elevates our guests' travel experiences and empowers our sales professionals to shine.

What Will Be Your Responsibilities?

• Make daily follow-up calls and send emails to clients, ensuring their needs are met and questions answered.
• Assist the sales team by handling routine tasks and providing support during staff days off.
• Respond to inbound phone calls, manage new leads, and ensure timely communication.
• Follow established sales workflows and maintain detailed, organized records.
• Collaborate cross-functionally with other team members to ensure smooth service delivery.

Schedule Note: This role follows a Tuesday–Saturday shift from 9:00 AM to 6:00 PM EST (3:00 PM–Midnight CET).

What Makes You a Great Fit

You're a strong communicator with a passion for service and travel. To thrive in this role, you'll bring:

• Location — Based in Chile or Mexico, with reliable high-speed internet for remote work.
• Language Skills — Native-level English, both written and spoken, to confidently engage with our clients.
• Experience — Prior customer care or call center experience, with a solid understanding of service excellence.
• Availability — Flexible to work evenings, weekends, and holidays, supporting guests when they need you most.
• Travel Knowledge — Familiarity with European geography and travel routes.
• Core Skills — Strong organizational habits, excellent problem-solving, and a proactive, collaborative attitude.
• Personal Traits — Detail-oriented, adaptable, team player, and genuinely enthusiastic about helping others.
• Travel Experience — You've explored Europe and can relate to the journey our guests are about to take.

Preferred Qualifications (Nice to Have):

• Previous sales experience.
• Extensive personal travel within Europe.
• Background in the hospitality industry.
• Experience working remotely.
• Prior work in the travel industry or tourism sector.

What is the last date for applying to the job?

Which countries are accepted for this remote job?