Full-Time Sales Support Specialist
Altisource is hiring a remote Full-Time Sales Support Specialist. The career level for this job opening is Entry Level and is accepting El Paso, TX based applicants remotely. Read complete job description before applying.
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Handle inbound and outbound calls, emails, and chats from real estate agents regarding their Equator account, password resets, and technical issues.
Upsell real estate agents' current memberships for added value. Provide qualified leads for property listings.
Provide exceptional customer service by addressing inquiries promptly and efficiently.
Troubleshoot and resolve technical issues related to the Equator platform.
Conduct product demonstrations to showcase the benefits of Equator's services.
Maintain accurate customer records and update information in the CRM system.
Collaborate with the sales team to identify potential upselling opportunities.
Assist in the development and implementation of sales strategies to increase customer retention.
Generate and qualify leads.
Prepare and deliver regular reports on customer interactions, sales activities, and performance metrics.
Stay up-to-date with industry trends, competitor offerings, and Equator's product updates.
Participate in ongoing training to enhance product knowledge and customer service skills.