Full-Time Sales Support Specialist

Handle inbound and outbound calls, emails, and chats from real estate agents regarding their Equator account, password resets, and technical issues.

Upsell real estate agents' current memberships for added value in receiving qualified leads for property listings.

Provide exceptional customer service by addressing inquiries promptly and efficiently.

Troubleshoot and resolve technical issues related to the Equator platform.

Conduct product demonstrations to showcase the benefits of Equator's services.

Maintain accurate customer records and update information in the CRM system.

Collaborate with the sales team to identify potential upselling opportunities.

Assist in the development and implementation of sales strategies to increase customer retention.

Generate and qualify leads.

Prepare and deliver regular reports on customer interactions, sales activities, and performance metrics.

Stay up-to-date with industry trends, competitor offerings, and Equator's product updates.

Participate in ongoing training to enhance product knowledge and customer service skills.

Hunter mentality, eager to create and nurture a sales revenue stream through lead generation and warm calling, while meeting measurable sales goals.

Experienced in an Inside Sales or client Account Management role, ideally within a Real Estate Services or Cloud-based Web Services sector.

Experienced in customer service, sales, and customer retention with expertise in handling customer objections and escalations.

Experienced working with one or more CRM's (e.g. Avature, Encore, or Salesforce.com) or Ticketing Tracking systems (e.g. Salesforce.com, Zendesk).

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