Full-Time Senior Analyst, Customer Success

The Customer Success, Senior Analyst works with Cint’s customers to help them get the most from Cint’s technology platforms.

Responsibilities:

• Enable customers to achieve their survey project goals using Cint’s ResTech platforms.
• Manage relationships with Cint’s clients to drive usage and adoption of Cint’s products, and advocate for customer needs across internal stakeholder groups.
• Onboard new client business and train new and existing customers to use Cint’s products in an optimal way.
• Gain a working understanding of clients’ businesses and organizational structures to identify opportunities for growth and performance improvement.
• Analyse trends in client performance and activity on a regular basis and form proactive recommendations and action plans to support customer growth.

Requirements:

• Relevant customer-facing experience with ability to manage projects under tight deadlines.
• Experience with internal and external relationship management, client presentations, and quantitative data analysis.
• Excellent written and verbal communication skills (English & Japanese)
• Disciplined work ethic - self-motivated and detail-oriented mindset focused on achieving revenue goals.
• Resourceful problem solving, organized and process-oriented.
• Proven track record of driving client business growth and achieving revenue targets through renewals, upsells, and cross-sells.
• Ability to convey complicated ideas to technical and non-technical audiences.

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