Full-Time Senior Client Partner

We’re seeking a seasoned Senior Client Partner to drive strategic growth across our portfolio of high-potential U.S. mid-market and enterprise accounts ($100M–$2B in revenue) in priority segments: enterprise, healthcare innovators, large ISVs/SaaS, high-tech, and digital native businesses. This is a high-impact role at the intersection of digital transformation, technology innovation, and business strategy—focused on organizations where technology drives competitive advantage and accelerated growth.

You’ll serve as a trusted advisor to senior executives, identifying critical inflection points—such as leadership shifts, new product initiatives, and investment events—and translating them into transformative solutions across AI, Data, Cloud, Software Development, QA/Testing, and consulting services. Your mandate: deepen relationships, expand wallet share, and deliver meaningful business outcomes that elevate KMS as a long-term strategic partner.

What You’ll Do

• Develop and Execute Account Strategies: Create, maintain, and drive comprehensive Account Development Plans grounded in a deep understanding of each client’s business objectives, challenges, and growth opportunities.
• Cultivate Executive Relationships: Build and expand trusted relationships with key stakeholders across all levels of the client organization, positioning KMS as a strategic partner and accelerating account growth through cross-sell, upsell, and renewal initiatives.
• Lead Strategic Client Engagements: Facilitate and drive high-impact client touchpoints—including QBRs, innovation workshops, and governance meetings—to foster alignment, showcase value, and deepen collaboration.
• Identify White Space and Deliver Value: Leverage domain expertise and white space analysis to uncover both stated and latent client needs, articulating tailored value propositions that connect directly to business priorities across the full KMS service portfolio.
• Drive Opportunity Management: Lead opportunity and proposal processes by asking insightful questions, evaluating interest levels, identifying knowledge gaps, and conducting follow-ups to move deals forward with precision and care.
• Collaborate Cross-Functionally for Success: Act as a central connector between client stakeholders, internal teams, and partner organizations—driving seamless collaboration, ensuring alignment with customer goals, and maximizing impact from service delivery.
• Champion Client Satisfaction and NPS: Proactively manage client health and satisfaction, contribute to the Net Promoter Score (NPS) process, and take ownership of actionable feedback to elevate client experience and loyalty.
• Maintain CRM and Data Integrity: Ensure accurate, timely CRM data to support account visibility, retention, and growth, while resolving data-related gaps that may hinder effective execution.
• Ensure Operational and Regulatory Compliance: Maintain a strong understanding of internal processes, account performance metrics, and client-side IT/security requirements, ensuring compliance with both company standards and regulatory obligations.
• Embody a Culture of Ownership and Continuous Learning: Demonstrate accountability, initiative, and a commitment to growth—both in client outcomes and personal development.

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