Full-Time Senior Client Partner - Travel

Senior Client Partner for Travel will be a member of sales and account management leadership team at WNS UK and report into the Business Unit Head for the Travel Vertical.

Overall responsibility: Delivering and owning a high level of governance of client relationships for Travel.

Note: Candidates with Client Partnering & Client Relationship Management experience in Travel Domain (Farming & Hunting) only.

Specific Responsibilities:

1. Functional head for the Client Relationship team, guiding them on Client Relationships.
2. Advisory role with Clients, strategizing on 'best course' actions for their outsourcing and business objectives.
3. Driving revenue by creating and championing high-value propositions for the client.
4. Peer with Clients’ at Board level to understand their business imperatives and gain trust.
5. Business oversight of Client Relationships (account & delivery teams).
6. Assist Senior Management in identifying and articulating Client needs and WNS views.
7. Managing client visits and accompanying them to Indian Operation Centers.
8. Grow Revenue Recovery business unit through sales, farming and cross selling.

Experience Requirements:

• 10 to 15 years of Client Relationship experience, with a few years in a senior capacity.
• Ideally from an offshoring company with Indian operations, a knowledge services outsourcing company, or any offshoring/outsourcing company with experience in Travel.

Skills Required:

• Initiative, creativity, and motivation to surpass challenging performance goals.
• Excellent presentation and negotiation skills.
• Entrepreneurial spirit and relationship building skills.
• Client Relationship process management and forecasting with precision.
• Strong interpersonal skills to build rapport with executive level audiences.
• Superior time management and attention to detail.
• Solid grounding in business concepts and dynamics.

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