Full-Time Senior Customer Success Manager

Senior Customer Success Manager – Migration Advisory Specialist, APAC Region

Plays a crucial role in ensuring Azul's customers achieve their goals with Azul's software, facilitating smooth transitions.

Responsibilities

• Ensure new customers receive necessary information, resources, and training.
• Confirm internal Azul setup is complete.
• Guide customers through migrations with strategic advice and planning.
• Assist customers in developing project plans.
• Support thorough evaluations of existing systems.
• Help create migration playbooks and strategies.
• Share best practices for post-migration testing and validation.
• Work with Sales, Customer Success, and Support teams.
• Train and support Certified Migration Advisory Partners.
• Serve as a technical advisor, leading troubleshooting.
• Create and maintain Migration Advisory resources.
• Act as a liaison for customer inquiries.
• Monitor customer interactions and establish risk profiles.
• Maintain customer intelligence in Jira, Salesforce, and Confluence.
• Drive attendance of key customers to security reviews.
• Ensure internal systems reflect up-to-date information.
• Develop strong relationships with key customers.

Requirements

• Customer Focus: Passionate about positive customer experiences.
• Communication Skills: Strong written and verbal communication abilities.
• Organization: Highly organized, detail-oriented.
• Adaptability: Flexible in a fast-paced environment.
• Problem-Solving: Skilled at managing multiple tasks.
• Technical Coordination: Proficient in coordinating resources across departments.
• Technical Knowledge: Strong understanding of nuanced technical issues.
• Regional Expertise: Knowledge of APAC cultural nuances.
• Education & Experience: Bachelor's degree, 10+ years of technical experience, 5+ years customer-facing technical management.
• Technical Skills: Extensive Java experience, including legacy technologies, scripting, familiarity with asset management tools, Linux, and other platforms.
• Project Management: Strong project management skills.
• DevOps Knowledge: Understanding of DevOps practices.

Work Hours

Available for customer calls during New Zealand, Australia, China, Japan, ASEAN and India business hours.

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