Full-Time Senior Customer Success Manager

Construction is a massive industry, facing significant challenges in optimizing projects. Doxel AI brings computer vision to construction, enabling better decision-making. Doxel is trusted by major companies like Shell, Genentech, HCA, Kaiser, Turner, Layton. We're seeking a senior customer success manager to build strong relationships and grow our customer base.

Key Responsibilities:

• Partner with key stakeholders to demonstrate Doxel's value and impact.
• Foster customer trust, adoption, and expansion.
• Develop impactful executive presentations to drive business opportunities.
• Influence senior decision-makers to deepen customer investment.
• Lead customer engagement and growth.
• Act as a subject matter expert on Doxel's products, providing training.
• Lead monthly/quarterly business reviews (MBRs/QBRs) with executives.
• Analyze customer feedback, pain points, and trends to improve product adoption.
• Identify expansion, upsell, and renewal opportunities.
• Guide customers towards trust, adoption, and expansion for strategic growth.
• Help customers solve organizational challenges, optimize workflows, and maximize subscription usage.
• Cultivate strong relationships with senior leadership.
• Partner with stakeholders to expand reach and uncover new opportunities.
• Develop executive champions within clients for advocacy, renewals, and referrals.
• Collaborate on data-driven, visually compelling collateral.
• Present strategic insights to strengthen partnerships.
• Document feature requests, bug reports, and technical escalations for R&D.
• Create, update, and maintain best practices, FAQs, and playbooks.
• Escalate and resolve high-priority customer issues.

Required Experience:

• 6+ years in customer success or sales at a high-growth B2B SaaS company.
• Proven success in managing strategic accounts, building relationships, driving adoption, and contributing to revenue growth.
• Exceptional communication and presentation skills.
• Proven ability to cultivate strong relationships with senior leadership.
• Results-oriented problem-solving skills.
• Ability to thrive in fast-paced, high-growth environments.
• Experience driving product adoption and retention.
• Strategic account planning and mapping white space.
• Willingness to travel 50%+.

Preferred Qualifications:

• 5+ years in the commercial construction industry.
• Strong understanding of general contractor workflows and industry challenges.

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