Full-Time Senior Customer Success Outcome Manager
Ping Identity is hiring a remote Full-Time Senior Customer Success Outcome Manager. The career level for this job opening is Senior Manager and is accepting USA based applicants remotely. Read complete job description before applying.
Ping Identity
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About Ping Identity: We believe in making digital experiences secure and seamless. Our intelligent cloud identity platform lets people shop, work, bank, and interact seamlessly. We protect digital and individual identities. We champion every identity. We're headquartered in Denver, Colorado.
Your Responsibilities:
- Be a primary contact for Large Enterprise customers.
- Identify and orchestrate teams to ensure understanding of strategic business goals.
- Engage with customer executives to identify, track and measure the impact of Ping solutions.
- Partner closely with Sales, Engineering, Product Management, Support, and Professional Services.
- Develop and manage plans of action for issue resolution.
- Prepare and present Success plans and Executive Business Reviews (EBRs).
- Demonstrate advanced insights into customer's business/industry.
- Occasionally travel to customer sites or events (when safe).
Your Qualifications:
- At least 5 years of customer-facing Enterprise Software experience.
- Experience navigating complex Enterprise IT environments.
- Experience delivering software adoption best practices.
- Experience working with executives.
- Experience writing executive documents and presenting.
- High technical aptitude.
Salary: $104,000 - $130,000 (Colorado)
Company Culture: We're a flexible and collaborative company.
Benefits: Generous PTO, parental leave, progressive healthcare, retirement programs, education reimbursement, and commuter offset (specific locations).
Diversity & Inclusion: We’re committed to a diverse environment.