Full-Time Senior Enterprise Account Manager
PartnerHero is hiring a remote Full-Time Senior Enterprise Account Manager. The career level for this job opening is Senior Manager and is accepting USA based applicants remotely. Read complete job description before applying.
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Senior Enterprise Account Manager
About Us
Partner Hero and Crescendo have joined forces to create a powerhouse of innovation, excellence, and people-first solutions. By combining Partner Hero’s world-class outsourcing and human-centered approach with Crescendo’s expertise in customer experience and operational excellence, we are redefining the future of CX. Together, we’re introducing Augmented AI - a seamless blend of Agentic AI and real human expertise that delivers 24/7 omnichannel support in any language. This fusion of technology and talent helps businesses scale efficiently while keeping customer experience at the core.
The Role
As a Senior Enterprise Account Manager, you will own the success, retention, and growth of an assigned portfolio of strategically important customers. Your primary focus will be on cultivating relationships with C-level stakeholders, delivering exceptional customer experiences, and expanding revenue opportunities through strategic account management. Reporting to the VP, Partner Success, this is a highly visible role that combines customer advocacy with revenue accountability in a fast-paced, entrepreneurial environment.
What You’ll Do
- Customer Retention: Ensure high customer satisfaction and retention by proactively managing relationships, resolving challenges, and demonstrating the value of our solutions.
- Strategic Account Planning: Develop and execute comprehensive account plans for each assigned customer, identifying opportunities for expansion and aligning our solutions with their business goals.
- Revenue Growth: Drive expansion through deploying our AI Service Agents on multiple channels, meeting or exceeding assigned revenue quotas. Collaborate closely with Sales, Product, and Operations teams to maximize value for customers and the company.
- C-Level Engagement: Build and maintain strong relationships with senior executives and other key stakeholders, serving as a trusted advisor and ensuring alignment on strategic objectives.
- Customer Advocacy: Act as the voice of the customer within the organization, advocating for their needs while balancing company priorities.
- Customer Success Metrics: Track and report on key performance indicators, including expansion revenue, renewal forecasting, and customer health scores.
- Cross-Functional Collaboration: Partner with multiple internal cross-functional teams (Sales, Marketing, Product, Solution Support) to develop and execute success plans that align stakeholders on growth strategies and risk mitigation (if required).
What We’re Looking For
Experience: 7–10 years of experience as a Customer Success Manager or in a similar customer-facing role within the B2B SaaS industry. Proven track record of managing a book of business and consistently meeting or exceeding revenue quotas.
Strategic Expertise: Demonstrated ability to create and execute strategic account plans, identifying growth opportunities and delivering measurable results.
Revenue Focus: Direct experience with sales activities, including upselling, cross-selling, and renewals, in addition to customer success responsibilities.
Relationship Management: Skilled in building and sustaining relationships with C-level executives and other senior stakeholders at enterprise accounts.
Customer-Centric Mindset: Passion for delivering value to customers, solving their challenges, and ensuring their success.
Analytical Skills: Ability to leverage data to inform decision-making, assess account health, and identify growth opportunities.
Communication: Exceptional verbal and written communication skills, with the ability to convey complex concepts clearly and persuasively.
Adaptability: Experience thriving in a dynamic, fast-paced, and high-growth environment.