Full-Time Senior Field Application Engineer

Western Digital is seeking a Senior Field Application Engineer to join our technical support team.

We are looking for candidates that can work in a fast-growing and dynamic environment and are able to build strong relationships with customers. As a Field Applications Engineer, you will be part of a high performing team supporting key Cloud accounts.

Candidate will be responsible for driving qualification activities, working with customer and cross functional teams on getting WDC products qualified. This includes gathering customer requirements, failure analysis and debug, coordinating technical meetings, driving technical escalations. Candidates for this role need to be highly motivated, self-sufficient, and demonstrate good leadership. Individuals should possess excellent technical and communication skills, able to articulate technical issues and requirements. Occasional domestic or international travel. This position is full-time and located in Milpitas, CA.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage product qualification and activities.
• Work with customers on defining qualification plans, sample requirements, design/feature requirements and communicate internally.
• Understand customer qualification processes and applications.
• Lead qualification and technical meetings with customer.
• Coordinate and work with product and development teams on Concept and Design Reviews.
• Lead the team in resolving technical issues and work with cross functional teams on resolution.
• Represent and advocate customer needs and priorities to internal teams.
• Provide technical support and documentation.
• Debug and 1st level failure analysis.

REQUIRED:

• BS or MS in Computer Science or Engineering or equivalent experience in related field.
• More than ten years’ experience in a technical customer-facing role.
• Familiar with cloud storage architectures and concepts such as erasure coding, distributed file systems, object storage, Linux OS.
• Working knowledge of SSD and NAND along with SAS/SATA/NVME interfaces.
• Experience with debugging, analyzing and resolving storage related issues.

PREFERRED:

• Experience with protocol analyzers a plus.

SKILLS:

• Excellent interpersonal and communication skills.
• Excellent project management skills.
• Experience with creating failure analysis reports and 8D reports.

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