Full-Time Senior Pricing Strategy Manager

Lead and advise on strategic Pricing and Packaging recommendations to drive growth for ServiceNow's innovation.

Partner with Product Pricing Strategy leadership to develop monetization strategies across ServiceNow's product portfolio, informed by customer segmentation, data-driven insights, market dynamics, and strategic objectives.

Partner on key initiatives, such as pricing model updates, evaluating packaging decisions, and product promotions.

Develop future-facing pricing and packaging models that capture the monetization potential from emerging trends (e.g., AI).

Define, track, and measure product pricing KPIs, and identify actionable decision insights to improve pricing and packaging strategy.

Manage key stakeholders and drive alignment on pricing and packaging changes.

Operationalize monetization strategies, working cross-functionally across product management, operations, sales, marketing, finance, and legal.

Experience required: 6+ years in enterprise technology industry and/or 4+ years in management consulting (strategy, pricing, or product management). Experience in enterprise technology Services businesses is a plus.

Successful track record developing, leading, operationalizing, and executing pricing and packaging strategies for software businesses through cross-functional collaboration.

Ability to solve ambiguous problems and leverage a framework for decision making to arrive at strategic recommendations.

Strong communication skills and highly effective in securing buy-in on monetization strategies from cross-functional counterparts and executives.

Expertise in analytics, including synthesizing and analyzing large data sets, designing pricing surveys (e.g., conjoint analyses, A/B testing).

Bachelor's degree in business, economics, operations, or a quantitative discipline. Graduate degree in above disciplines is a plus.

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