Full-Time Senior Renewals Account Strategist

About Zscaler

Zscaler is looking for an experienced Senior Renewals Account Strategist to join our team. Reporting to the Renewals Director, you will be responsible for:

• Guiding account teams to strategic upsell opportunities tied to customer renewals.
• Collaborating across internal teams (e.g., Finance, Customer Success) to ensure contracts align with product roadmaps and digital transformation strategies.
• Engaging in strategic account planning with AVP/RVP stakeholders to identify renewal trends and optimize long-term customer retention.
• Providing expertise on complex contract structures (e.g., co-terming, special terms) to strengthen agreements and streamline processes.

What We're Looking for

• 5+ years of experience in renewals, account management, or related roles.
• Deep knowledge of contract structures including mergers, acquisitions & divestitures, pricing models and upsell strategies.
• Proven ability to collaborate with cross-functional teams while driving customer retention.
• Strong organizational skills with the ability to manage multiple priorities.
• Proficiency with Excel, CPQ and Salesforce.

What Will Make You Stand Out

• Bachelor's degree in Business or related degree.
• Familiarity with Zscaler's product offerings and customer use cases.
• Creativity in designing innovative solutions for customer retention.

Base Pay Range: $76,125—$108,750 USD

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