Full-Time Senior Services Account Executive

This role is part of the Customer Excellence Group team. Our purpose is to accelerate platform adoption and drive customer business outcomes.

As a ServiceNow Services Account Executive, you will sell a portfolio of service offerings to help customers in Regulated Industries successfully adopt purchased products and achieve desired business outcomes.

These offerings include product implementation and adoption Expert Services.

The Services Account Executive is a trusted advisor to the account team and customers for successful implementation, adoption, and value realization.

This quota-carrying role owns the Services sales strategy:

• Proactively create demand for new Services opportunities.
• Partner with the ServiceNow Sales team, Customer Success Team, and partners to develop and execute Services sales opportunities.
• Collaborate with software sales account teams, Customer Excellence Group, and delivery partners.
• Develop and execute a services sales strategy in the designated territory with a target account list.
• Proactively create new Services opportunities in new and installed base customers.
• Create pipeline and manage end-to-end forecasting process for Services opportunities.
• Serve as a trusted advisor, understanding customer's digital transformation roadmap and driving the right mix of ServiceNow services.
• Arrange and conduct Executive and CxO services-related discussions.
• Lead extended team in solutioning, scoping, and proposal development.
• Execute value-based selling methodology.

To succeed:

• Experience leveraging or critically thinking about integrating AI into work processes.
• Minimum 12 years of previous services sales experience in a SaaS software or solution sales organization.
• New account sales focus, operating independently.
• Existing relationships in large enterprise accounts are a plus.
• Demonstrable track record of achieving Services, Success, or Training sales targets.
• Ability to communicate and collaborate across lines of business and customer/partner personas.
• Strong operational command.
• Travel up to 50% (depending on geography).

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