Full-Time Senior Vice President – Client Relationships

SVP – Client Relationships will be a member of sales and account management leadership team at WNS UK and report into the Business Unit Head for the Travel Vertical.

Overall responsibility of delivering and owning a high level of governance of client relationships for Travel.

Note: Candidates with Client Partnering & Client Relationship Management experience in Travel (Farming & Hunting) only.

Specific Responsibilities:

1. Functional head for the Client Relationship team, guiding them on Client Relationships.
2. Advisory role with Clients, strategizing for outsourcing and business objectives.
3. Drive revenue by creating high-value propositions for the client.
4. Peer with Clients' Board level to understand business imperatives and gain trust.
5. Business oversight of Client Relationships, including account and delivery teams.
6. Assist Senior Management in identifying and articulating Client needs, and articulating WNS views.
7. Manage client visits and accompany them to Indian Operation Centers.
8. Grow Revenue Recovery business unit through sales, farming, and cross-selling.

Degree level education: 10 to 15 years of Client Relationship experience, ideally with senior capacity in:

• An offshoring company with operations in India
• A knowledge services outsourcing company
• Any offshoring or outsourcing company with Travel experience

Required skills:

• Track record of initiative, creativity, and motivation
• Excellent presentation and negotiation skills
• Entrepreneurial spirit
• Relationship builder
• Client Relationship process management and forecasting
• Strong interpersonal skills
• Superior time management and attention to detail
• Solid grounding in business concepts and dynamics

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