Full-Time Service Sales Executive

• Own customer relationships for all service sales activities, including contracts, renewals, and upgrades.
• Present service value propositions and negotiate with customers to achieve mutually beneficial outcomes.
• Pursue and qualify opportunities identified by Field Service Engineers (FSEs), Customer Service Coordinators (CSCs), Marketing Assistant, Area Sales Managers (ASMs), or other sources.
• Ensure proposals meet customer requirements and align with TOMRA’s regional commercial strategy.
• Oversee contract closure, ensuring high-quality documentation and long-term customer engagement.
• Support ASMs in region with customer – specific service plans.
• Partner with Business Development and Service leaderships to align regional goals and service sales targets.
• Identify customer needs and recommend tailored service solutions that enhance customer satisfaction and strengthen TOMRA’s value proposition within the region.
• Identify process gaps in service sales activities and propose practical solutions.
• Contribute checking the development and launch of new service products and digital offerings.
• Support business cases for growth initiatives, including upgrade programs, contract renewals, and digital service adoption.
• Act as the escalation point for complex or critical customer cases related to service sales.
• Collaborate with Sales, Service, and Customer Support teams to ensure consistent, high-quality customer experience across all touchpoints.

• Strong customer relationship management skills with a consultative sales approach.
• Experience in developing and managing long-term customer relationships (B2B, distributors, or direct customers).
• Proven ability to negotiate and close service sales contracts, achieving measurable revenue growth, and experience negotiating and closing deals.
• Demonstrated success in achieving or exceeding sales targets.
• Proven track record in selling service contracts, spare parts, retrofits, and upgrades.
• Familiarity with after-sales service processes, including contracts, renewals, and upgrades.
• Experience working with cross-functional teams (service engineers, product management, operations).
• Exposure to CRM systems (Salesforce, Dynamics, IFS, etc.) and ability to use data to drive sales performance.
• Strong problem-solving and analytical thinking skills.
• Excellent verbal and written communication skills.
• Ability to work collaboratively in a cross-functional, matrixed environment.
• Self-motivated, organized, and able to manage multiple priorities effectively.
• Proficiency in Microsoft Office Suite.

What is the last date for applying to the job?

Which countries are accepted for this remote job?