Full-Time Sr. Dir., Now on Now Product

About the Role: This role is pivotal to Now on Now's Product Adoption and Customer Success strategy. Drive strategic, company-wide partnerships with Digital Technology, Product, Engineering, and Customer Outcomes orgs.

Key Responsibilities:

• Align product adoption and success with revenue goals.
• Drive Now on Now engagements end-to-end (strategic conversations, stakeholder management, resolution of complex issues).
• Enable speaker and Customer Success partners.
• Oversee effective product management and design of executive product lines.
• Oversee product adoption and maturity across functions.
• Facilitate feedback to product teams for process streamlining and productivity enhancement.
• Develop and implement user adoption and proficiency training programs.
• Conduct peer-to-peer customer journey discussions.
• Collaborate with cross-functional teams for a unified approach.
• Manage and allocate budget effectively.
• Define and track KPIs for product adoption.
• Build and lead a high-performing team.

Required Qualifications:

• ServiceNow certifications (CMA, CTA, CIS, etc.)
• In-depth technical knowledge of ServiceNow products/platform
• 10+ years in people leadership
• 8+ years in senior leadership roles with product/platform knowledge
• Proven success in developing and executing product adoption strategies
• Strong collaboration, communication, and interpersonal skills
• Strategic thinking and ability to align with business objectives
• Experience leading dynamic teams in high-growth environments
• Budget management experience
• Bachelor's/Master's/MBA degree (relevant field)

Compensation: $237,800 - $416,200 (base) + equity, variable/incentive compensation, and benefits.

What is the last date for applying to the job?

Which countries are accepted for this remote job?