Full-Time Sr. Dir., Now on Now Product Management

This role is an integral part of Now on Now’s Product Adoption and Customer Success strategy. You will drive strategic, company-wide, highly visible partnerships with Digital Technology, Product, Engineering and Customer Outcomes orgs, driving high product maturity and customer success engagements for all Now on Now efforts.

Primary focus: align product adoption and success with revenue priorities of the company, and commercial viability of Digital Technology innovations.

Role responsibilities:

1. Develop and lead the strategy for Now on Now’s product adoption and alignment with Customer Success, in alignment with the company’s broader revenue goals and objectives.
2. Create a roadmap for optimizing the adoption of ServiceNow’s tools internally.
3. Engage as a fully vested member of ServiceNow’s platform and product leadership team.
4. Oversee the effective product management and design of high visibility portfolio of executive product lines.
5. Oversee adoption and maturity of products and platform across various functions across the company.
6. Facilitate feedback with product teams to ensure products are leveraged to their full potential.
7. Develop and implement training programs to enhance user adoption.
8. Foster a culture of continuous learning and improvement.
9. Have peer to peer practitioner discussions about our authentic customer journey, at Executive briefing or marketing events with customers
10. Collaborate closely with cross-functional teams.
11. Manage and allocate budget resources effectively.
12. Define and track key performance indicators (KPIs) to measure effectiveness.
13. Build and lead a high-performing team.

Requirements:

• Extensive technical experience implementing ServiceNow platforms
• ServiceNow certifications (CMA, CTA, CIS or other relevant certifications) are required.
• In-depth technical knowledge of ServiceNow’s suite of products and platform is mandatory.
• Global leader with 10+ years in a people leadership position.
• Proven experience in senior leadership roles requiring in-depth knowledge of company’s products/platform.
• Demonstrated success in developing and executing strategies that have driven product adoption.
• Strong understanding of collaboration and productivity best practices.
• Strategic thinker with the ability to align Now on Now initiatives with business objectives.
• Excellent communication and interpersonal skills
• Track record of effective budget management and resource allocation.
• Demonstrate ability to think strategically and identify opportunities to continuously innovate
• Experience in leading dynamic teams in high growth environment
• Excellent communication & stakeholder management ability
• Excellent negotiation and persuasion skills
• Experience interacting with both business and technology individuals at all levels
• Highly self-motivated, results driven, team oriented, and ability to work cross-functionally
• Self-starter and quick learner with an ability to operate independently
• Bachelor’s or Master’s/MBA degree in a relevant field

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