Full-Time Sr. Dir., Now on Now Product Management
ServiceNow is hiring a remote Full-Time Sr. Dir., Now on Now Product Management. The career level for this job opening is Senior Manager and is accepting New York, New York based applicants remotely. Read complete job description before applying.
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What you get to do in this roleThis role is an integral part of Now on Now’s Product Adoption and Customer Success strategy. You will drive strategic, company-wide, highly visible partnerships with Digital Technology, Product, Engineering and Customer Outcomes orgs, driving high product maturity and customer success engagements for all Now on Now efforts.
Primary focus on this role is to align product adoption and success with revenue priorities of the company, and commercial viability of Digital Technology innovations. The role is expected drive the portfolio of Now on Now engagements end to end – including strategic conversations with senior leaders and execs including C-suite, stakeholder management, resolution of complex cross functional product/platform adoption issues, driving GM product feedback loop, enabling speaker and Customer Success partners and proactively removing roadblocks, paving the way for new avenues of revenue influence, and handling competing priorities in a highly fast-paced and fast-growing environment.
Roles and Responsibilities
Strategy and Vision: Develop and lead the strategy for Now on Now’s product adoption and alignment with Customer Success, in alignment with the company’s broader revenue goals and objectives. Create a roadmap for optimizing the adoption of ServiceNow’s tools internally.
Product management and adoption: Oversee the effective product management and design of high visibility portfolio of executive product lines. Oversee adoption and maturity of our products, and platform, across various functions across the company. Facilitate feedback with product teams to ensure products are leveraged to their full potential to streamline processes and enhance productivity.
Customer Engagements: Have peer to peer practitioner discussions about our authentic customer 0 journey, at Executive briefing or marketing events with customers
Cross-Functional Leadership: Collaborate closely with cross-functional teams, including Digital Tech, product development, engineering, customer success and operations, to align efforts and ensure a unified approach to product adoption.
Budget Management: Manage and allocate budget resources effectively to support high product maturity and adoption.
Performance Metrics: Define and track key performance indicators (KPIs) to measure the effectiveness of product adoption strategies and make data-driven adjustments as necessary.
Team Leadership: Build and lead a high-performing team, providing guidance, mentorship, and professional development opportunities to team members.
To be successful in this role you have:
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
Required: Extensive technical experience implementing ServiceNow platforms
ServiceNow certifications (CMA, CTA, CIS or other relevant certifications) are required.
In-depth technical knowledge of ServiceNow’s suite of products and platform is mandatory.
Global leader with 10+ years in a people leadership position.
Proven experience (8+ years) in senior leadership roles requiring in-depth knowledge of company’s products/platform.
Demonstrated success in developing and executing strategies that have driven product adoption.
Strong understanding of collaboration and productivity best practices.
Strategic thinker with the ability to align Now on Now initiatives with business objectives.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
A track record of effective budget management and resource allocation.
Demonstrate ability to think strategically and identify opportunities to continuously innovate
Experience in leading dynamic teams in high growth environment
Excellent communication & stakeholder management ability, Excellent negotiation and persuasion skills, and experience interacting with both business and technology individuals at all levels including the C suite
Highly self-motivated, results driven, team oriented, and ability to work cross-functionally
Self-starter and quick learner with an ability to operate independently
Bachelor’s or Masters/MBA degree in a relevant field (Engineering or Computer Science)