Full-Time Sr. Solution Sales Account Executive

The Solution Sales Executive will oversee market success of ServiceNow's Customer & Industry Workflows products, inclusive of CIWF multi-workflow solutions (as prescribed). You will play a leading role in engaging assigned accounts and be responsible for the creation of new business and pipeline across a substantial portion of the ServiceNow sales cycle and methodology. You will oversee executive relationship management for assigned accounts; lead and partner with virtual teams, including Core Field, Solution Sales, Solution Consulting, Support and Professional Services.  

What you will get to do in this role:  

• Oversee worldwide development of assigned account, including development and deployment of territory resources  
• Develop a sales strategy in the allocated territory with a target prospect list, and a regional sales plan for your assigned account and/or territory. 
• Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across CIWF product(s) and CIWF multi-workflow solution(s). 
• Arrange and conduct initial Executive and CxO discussions and position meetings 
• Collaborate closely with your Solution Consulting counterpart and extended team to deliver ‘art of the possible’ demonstrations showcasing ServiceNow’s Customer Industry & Workflows product(s) & solution(s), orchestrating relationships as required. 
• Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience  
• Be the trusted advisor to the customer by understanding their existing and future Customer Engagement & Operations roadmap to drive the ServiceNow Customer Workflows platform 
• Lead opportunities all the while collaborating closely with Core Sales Teams (AE’s, SC’s, Leadership) and other ServiceNow Solution Areas (Customer, Employee, IT) to deliver outcomes-based solutions to our clients and prospects.  
• In partnership with assigned Account Executive and Solution Consultant, present our Customer Workflows offering directly to prospects, customers, partners and at industry events and seminars 
• Articulate customer success strategies to the field to streamline and standardize Platform presentations and value proposition 
• Prospect qualification and the development of new sales opportunities and ongoing revenue streams with limited support from inside sales 
• Sales process management and opportunity closure 
• Ongoing account management to ensure customer satisfaction and drive additional revenue streams 

To be successful in this role you have:

• To be successful in this role you have: 
• Experience in solution sales, preferably within a Customer Service Management / CRM / CX / CPaaS vendor 
• An understanding of the CRM or CX solution-related business processes 
• Experience leading virtual or matrixed teams  
• Ability to understand broad, macro-level business IT needs for a prospective client  
• 7+ years of sales experience within software OR solutions sales organization 
• Experience establishing trusted relationships with current and prospective clients and other teams 
• Ability to produce new business, negotiate deals, and maintain healthy C-Level relationships 
• Able to thrive in a fast paced, growing, deadline driven environment 
• Willingness to go above and beyond to win in the market against stiff competition 
• Ability to communicate complex issues in simple terms via written and oral media, to a variety of different audiences 
• Ability to forge strong business relationships and connect with both C-level execs at customers as well as with individuals in ServiceNow internal and external eco-system 
• Excellent communication and presentation skills