Full-Time Technical Account Manager

Reporting to the Manager, Technical Operations, we are looking for a Technical Account Manager to join our team.

This role is important for bridging the gap between technology and needs and combining technical account management and sales engineering skills.

In this senior position, you will design Tier 1 solutions, provide deep integration expertise, and gather clients' comprehensive business and technical requirements.

You have experience collaborating with clients and our teams to provide strategic solutions.

1. Solution Design: Oversee the design and architecture of top-tier solutions that meet client goals and comply with industry standards, ensuring they are both functional and scalable.
2. Integration Expertise: Offer advice on system integrations, using your knowledge to guarantee smooth interoperability with clients' existing systems.
3. Business Analysis: Conduct comprehensive interviews and workshops with clients to gather, document, and prioritize detailed business and technical requirements.
4. Stakeholder Collaboration: Work with internal and external teams, such as sales, marketing, product, engineering, and client/professional services, to ensure projects are delivered and meet client expectations.
5. Client Engagement: Serve as an important liaison with the client throughout the project lifecycle.
6. Keep up with industry trends and new technologies and share insights with clients to help them use solutions and maintain a competitive edge.

Minimum Qualifications

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field; advanced degrees.
• Minimum of 8 years of experience in solution consulting, business analysis, or a related field, emphasizing client-facing roles.
• Consulting practice creation or leadership experience.
• You will travel 10% of the time to clients.
• You have the knowledge of software development, integration technologies, and system architecture, with the ability to solve complex technical challenges.
• Experience with SaaS, cloud, and web application design.
• Analytical experience with an ability to gather and summarize requirements from diverse stakeholders.
• Experienced with SDLC and Agile project management methodologies and tools.
• Experience in credit services, banking/financial services, insurance, decision analytics, or consumer services.

What is the last date for applying to the job?

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