Full-Time Vice President Client Services

Vice President – Client Services

The Vice President – Client Services is responsible for leading RPO service delivery teams across a portfolio of client accounts.

Location Specifics: This position is remote for candidates who have the right to live and work in the United States. Language requirement: English - Fluent Work Arrangement: Remote

Specific requirements: Experience as a global leader within Talent Aquisition is essential.

Duties and Responsibilities

• Build a high performing team of client account leaders focused on providing high quality services to exceed the expectations of clients.
• Set clear performance standards and goals for the team. Assess progress against goals and performance standards, proactively address gaps.
• Provide leadership and coaching to your leaders, focusing on their continuous development and career opportunities in Cielo.
• Drive the development of teams across the portfolio, implementing talent assessment and succession planning.
• Build strong stakeholder relationships at different levels in the client organization.
• Partner with internal Cielo teams and client leaders to ensure successful implementations with new clients.
• Conduct stakeholder analysis.
• Employ a clear understanding of the Master Service Agreement and the formal and/or informal agreements, including the Statement of Work.
• Hold regular client delivery review meetings. Identify gaps in service and articulate a clear plan with deliverables to improve any concerns.
• Partner with the strategic account team to share inputs and feedback. Act on any concerns raised.
• Provide input into the sales process including if required client needs analysis, participating in sales presentations and articulating Cielo services.
• Ensure Customer teams have strong relationships and regular proactive touch points with clients at all levels.
• Effectively and appropriately deal with any client escalations. Ensure escalation protocols are in place across the portfolio.
• Ensure that productivity is optimized across the portfolio.
• Ensure that the service provided to the client is compliant and auditable.
• Review resources across the portfolio to maximize efficiency. Ensure any under or excess resourcing is promptly addressed.
• Ensure that the services provided to clients are transparent and reportable and the data demonstrates value add to clients.
• Support or deliver effective change management.
• Provide inputs into the annual budgeting process.
• Deliver a credible and robust forecast of volume, revenue and cost.
• Ensure financial targets for the portfolio are met or exceeded.
• Implement any required actions to close gaps against the account budget.
• Identify financial risk and implement strategies to mitigate.
• Conduct workforce planning activities to identify needs and trends that facilitate early action to address resourcing needs.
• Provide insights relating to performance and client needs across each account.
• Stay current with system development and provide insights to customers and internal departments.
• Ensure new system functionality is introduced to maximize customer value.
• Other duties as assigned.

Supervisory Responsibilities

The Vice President – Client Services will lead a team that may consist of Senior Recruiters, Client Services Managers, Managers – Recruitment Enablement, Senior Client Services Managers, Directors – Client Services, Director – Operations, and Senior Directors – Client Services, providing guidance, conducting performance reviews, and supporting professional growth.

Position Requirements

• Bachelor's degree in business, HR or associated field preferred.
• Significant experience leading client delivery teams in RPO with a track record of quickly building and maintaining robust relationships at a senior level based on trust and confidence.
• Experience managing financial performance.
• Proven record of excellent people management skills with experience in supervising, coaching and mentoring.
• Exposure
• Ability to effectively influence internal and external stakeholders.
• Ability to analyze data, identify opportunities and use data to drive decisions.
• Excellent communication and interpersonal skills, a team player that can work across all levels.
• High level of self-organization and prioritization, excellent attention to detail.

All your information will be kept confidential according to EEO guidelines.

Possible employment type: Full-time

Possible allowed location: Wauwatosa, WI

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