Full-Time Virtual Assistant

Job Summary: We are seeking a highly organized and detail-oriented Virtual Assistant to support our medical records and subrogation processing operations.

The ideal candidate will handle medical document requests, follow-ups, and subrogation claim initiation while providing administrative support.

This role requires excellent communication skills, time management, and a proactive approach to ensure efficient workflow and timely resolution of tasks.

Key Responsibilities:

1. Medical Records Management:
   • Request medical billing and records from providers promptly.
   • Request account balances from healthcare facilities.
   • Create and manage follow-up reminders (12 weeks) to confirm receipt and processing of document requests by hospitals.
   • Perform routine follow-ups to ensure all requested documents are obtained in a timely manner.
2. Subrogation Claims Handling:
   • Establish initial subrogation claims with the clients health insurance via phone, fax, or email.
   • Schedule follow-up reminders (23 weeks) to confirm claims are open and in process.
3. Administrative Support:
   • Provide assistance and support as needed to facilitate case progress.
   • Maintain accurate and up-to-date records of all requests, follow-ups, and completed tasks.
   • Communicate effectively with providers, insurers, and other stakeholders to ensure clarity and compliance.

Qualifications:

• Proven experience as a Virtual Assistant in medical billing, records management, and subrogation processing or in a similar administrative role.
• Strong organizational and time-management skills with attention to detail.
• Excellent verbal and written communication skills.
• Proficient in using office productivity tools (e.g., Microsoft Office, Google Workspace) and CRM or case management software.
• Ability to work independently, manage multiple tasks, and meet deadlines.

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