Full-Time VP Account Services

VP, Account Services has primary responsibility for Account Services activities for assigned clients, including developing and executing strategies to grow revenue that meets and exceeds assigned objectives, including client satisfaction, development and retention.

Leads internal cross-functional core teams and clients on strategic and tactical plan, design, and execution of innovative multichannel pharmaceutical marketing communications initiatives.

VP, Account Services has primary responsibility for assigned Accounts Services employee recruitment, mentorship, and retention.

Personally understands client challenges and leads internal and external core teams to conceptualize, design, and deliver novel solutions for clients’ needs, consistent with Synchrony values.

Accountabilities include assigned client relationship development and satisfaction, core team leadership, new business development, and overall strategy, development, and execution of assigned business.

1. Leadership/Management/Execution
• Establish and lead cross-functional teams in concept and execution of marketing activities, focusing on digital and social media.
• Monitor and manage activities for timely, high-quality product/service delivery within budget.
• Foster collaboration between departments and groups for innovative solutions.
• Serve as primary client contact, managing day-to-day account needs and issues, providing exemplary customer service.
• Develop and nurture client relationships for continuous collaboration and new business opportunities.
• Keep client and product strategy at the forefront of project discussions and provide recommendations as needed.
• Represent executive team to communicate Synchrony vision, values, culture, brand, objectives, policies, and processes.
• Work with internal teams to ensure goal achievement and adherence to corporate values.
• Oversee financial aspects of client relationships, including compliance with contracts, statements of work, purchase orders, invoices, and receivables.
• Develop and defend client statements of work (SOW) with core team input.
• Develop strategic/creative briefs, obtain client agreement, and communicate vision and expectations to the core team.
• Oversee forecasting and reporting for all assigned accounts.
• Ensure team compliance with client contracts, timelines, and budgets.
• Manage, mentor, and develop assigned agency personnel.
• Review all major deliverables to ensure quality and client satisfaction.
• Attend and lead client status, new project kick-offs, and project debriefs.
• Attend client meetings, congresses, and communicate key learnings to the team.
• Actively participate in client presentations, selling and defending the agency’s perspective.

1. Client Core Team Roles and Responsibilities
• Perform client core team responsibilities as needed.
• Help team members carry out tasks, agree and communicate roles and responsibilities.
• Onboard, train, mentor, and support team members.
• Manage individual team members, allocating and prioritizing resources and workflow.
• Ensure all client core teams are assigned and effective and client jobs are resourced and prioritized.
• Monitor progress and adjust strategies as needed.
• Foster collaboration among core team members for innovative solutions.
• Provide ongoing guidance regarding product strategy, decision-making, and project planning.
• Intervene on behalf of client core teams if issues arise.

Business Development

• Assist leadership with strategy and cross-selling initiatives.
• Lead strategic and tactical planning for assigned accounts based on client financial calendars.
• Ensure achievement of existing client revenue goals.
• Lead business development opportunities to exceed revenue goals.
• Seek new business opportunities within current clients.
• Lead teams to create and submit RFPs and proposals.
• Provide Synchrony Group cross-selling, new business development, and revenue growth.
• Monitor industry and therapeutic area best practices.

Internal and External Relationships

• Lead and support key internal committees.
• Represent the organization appropriately.
• Enhance work culture, consensus-building, and internal communications.
• Facilitate communication between team members and clients for strong relationships.
• Resolve conflicts and celebrate successes.
• Keep senior management informed of critical client concerns and opportunities.
• Keep senior management informed of critical internal issues.

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