Full-Time VP of Customer Success

• Key member of the PTC Business Unit executive team.
• Define and refine services portfolio.
• Develop long-range plans for service delivery, customer retention, and recurring revenue growth.
• Ensure departmental budget alignment.

• Oversee customer success initiatives.
• Foster relationships with enterprise customers.
• Partner with sales leadership to shape go-to-market strategies.

• Own the full lifecycle of service delivery.
• Build scalable processes and delivery frameworks.
• Implement and monitor key performance indicators (KPIs).
• Work collaboratively with other departments.
• Advocate and promote a positive work environment.

• Lead, mentor, and grow a high-performing team.
• Establish a culture of accountability and innovation.
• Champion professional development.
• Provide leadership to support staff.
• Perform other duties as assigned.

• 10+ years of leadership experience in enterprise software services.
• Proven success managing P&L and building high-margin service offerings.
• Strong financial and analytical acumen.
• Outstanding client-facing skills.
• Background in both technical delivery and strategic business development.
• Bachelor’s degree required; MBA preferred.

• Strong commitment to confidentiality.
• Excellent communication skills.
• Ability to work with time-sensitive deadlines.
• Strong organizational skills.
• Experience in strategic planning and execution.
• Demonstrated ability to perform with high collaboration and leadership.
• Availability to work evenings, overnights, and weekends as required.

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