Full-Time Academic Support Advisor I

Academic Support Advisor I role promotes student success via accurate & responsive advisement in academics, registration, persistence, and student experience.

Responsibilities include assisting with course registration, ensuring degree/practicum requirements are understood, advocating for student advising needs, advising on policies/procedures/program requirements, proactively identifying at-risk students, utilizing systems for enrollment/persistence/graduation tracking, documenting interactions, coaching students for alternative solutions, and maintaining a thorough understanding of academic programs/policies/procedures.

Advisors will promote student self-service tools, utilize various communication methods (virtual/video advising, calls, proactive outreach), identify solutions for improving methods, and collaborate with other departments to provide optimal student support.

Required: Bachelor's Degree, 1+ year Higher Education experience, 1+ year customer service/academic advising experience, strong customer service, interpersonal, communication, and problem-solving skills; ability to work independently and as part of a team; strong PC skills in Microsoft Office, internet applications, and database systems; experience with Student Information Systems (a plus).

Schedule: Tuesday-Friday (11AM-8PM CST), Saturday (8AM-5PM CST), Sunday-Monday (Off)

Salary Range: $18.15 - $24.04/year

Benefits: Health, dental, vision, life and disability insurance, 401k retirement program (6% match), 15 days paid vacation, 12 paid holidays, 2 floating holidays.

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