Full-Time Account Coordinator

• Provide excellent support via email and phone
• Coach campsite owners to effectively manage their inventory and pricing using the self-serve online portal
• Ensuring each listing meets our quality metrics before activating
• Responsible for ensuring accurate site listings are live on Pitchup
• Champion process optimisation initiatives to reduce time-to-live and elevate the overall supplier experience
• Utilising your consultative sales skills along with data to successfully navigate objections and maximise commercial opportunities
• Proactively engage and consult with your portfolio of campsites to optimise their listing performance, driving increased bookings and revenue
• Maintain meticulous and up-to-date records of all partner interactions and pipeline activity within the CRM system
• Apply strategic market prioritisation to focus efforts and resources on high-value sites, revenue-driving and new markets
• Identify and onboard new revenue streams by activating supplementary pitch types for existing sites
• Collaborate seamlessly with the Sales team to transition new sites efficiently to activation.
• Partner with the Customer Service team to quickly resolve complex supplier-related inquiries and escalated issues
• Provide operational support to the team for various administrative and project-based tasks as needed
• Act as a problem solver, resolving issues rapidly and identifying ways to improve the site's experience working with us
• Serve as an out-of-office coverage for the Account Management team to maintain business continuity

• Proven experience of managing B2B accounts in a fast-paced environment
• Previous experience in telesales would be an advantage
• Experience of working with online portals or SaaS solutions
• Fluency and outstanding professional command of English and Spanish

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