Full-Time Account Manager

• Join Folio’s GTM team and help hotel’s thrive by ensuring they get the most out of our procure-to-pay platform.
• From onboarding to long-term growth, you’ll be the go-to guide, advocate, and cheerleader.
• If you love building relationships, solving problems, and making customers feel supported every step of the way, this role is for you.

What you'll do:

• Being the primary point of contact for hotel customers from the moment they sign, guiding them from onboarding through activation and into long-term success.
• Leading implementation; coordinating kickoff calls, configuring accounts, and making sure each customer has a smooth, confident go-live.
• Teaching customers how to get the most out of Folio through tailored trainings, live demos, and success playbooks.
• Building strong, trusted relationships with operators, general managers, and finance teams across hotels and management companies.
• Staying close to your accounts; tracking adoption, anticipating needs, and jumping in before something becomes a problem.
• Coordinating with support and product to make sure customer issues are resolved quickly, clearly, and with care.
• Spotting opportunities for customers to grow with us, whether that’s adding new users, sites, or features.
• Representing the customer internally; bringing thoughtful feedback to the team to help shape what we build next.

What we're looking for:

• You’ve spent a couple of years in Account Management, Customer Success, or Implementation at a Hospitality or B2B SaaS company and you like wearing multiple hats.
• You get energy from leading projects, running trainings, and being the go-to for your customers.
• You communicate clearly, build trust easily, and know how to navigate different stakeholders with confidence.
• You’re organized, detail-oriented, and thrive when you’re juggling multiple priorities across a portfolio of accounts.
• You love fast-paced environments; you’re resourceful, proactive, and don’t wait around for someone else to fix things.
• You’ve used HubSpot or a similar CRM to stay on top of customer relationships and workflows.
• You’ve worked on products with multiple user types, layered implementations, or interesting edge cases (bonus points!)
• Bonus! You’ve spent time in or around hotels or know the ins and outs of hospitality, procurement, or finance

What is the last date for applying to the job?

Which countries are accepted for this remote job?