Full-Time Account Solutions Specialist

We're looking for a motivated and detail-oriented individual who is a critical thinker, and approaches issues with an inquisitive mind. The ideal candidate will have the ability to become a multi-product SME and work well within a team environment, managing multiple high priority requests at any given time.

Essential Duties and Responsibilities

• Develop and optimize the Customer Support Team, as well as the overall Customer Experience, regarding account updates and overall success of a customers solution
• Work with Engineering, Product, and various internal partners to develop systemic solutions based on technical feedback received in Support cases, Support CSAT and User NPS
• Complete configuration updates for customers across all HireVue platforms
• Utilizing programs, such as SalesForce, data dog, splunk, Zendesk and others, to communicate, configure, and effectively test solutions for our customers
• Document tasks and all actions taken appropriately
• Become a product SME and keep closely aligned to all platform updates
• Excellent interpersonal communication skills
• Expert reading and writing skills
• Proficient with technology, namely HireVue products
• Strong problem-solving skills and resourcefulness
• Effective collaboration skills to aide in enablement for training and development
• Act as SME for the Customer Support Team
• Experience with the following programs and solutions are a bonus: Splunk, Shortcut, ATS and SSO configurations, Salesforce

All team members at HireVue are expected to embody our core values, which are the H.E.A.R.T. of HireVue. They are:

• Hero for our Customers
• Enjoy the Journey
• Always do the Right Thing
• Reach Forwards
• Take Action and Go

This position is a work-from-home role. The individual in this role must be able to work from home in an environment free from distractions, where they can attend virtual video meetings. Some travel may be expected to support customer meetings, attend trade shows, etc.

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