Full-Time Account Specialist
RR Donnelley is hiring a remote Full-Time Account Specialist. The career level for this job opening is Experienced and is accepting USA based applicants remotely. Read complete job description before applying.
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RR Donnelley
Job Title
Account Specialist
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
USA
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Job Details
This role may be on-site, hybrid or remote. Remote employees may still need to come in office on occasion. Applicants must be in the Central or Eastern time zones.
Responsibilities:
- Engage customers to gather job requirements and translate customer requirements in to detailed manufacturing/kitting instructions and shipping/postal instructions for disposition of the customers products.
- May make suggestions to customers regarding workflow/process improvements to proposed jobs to maximize the benefits to both the customer and the company.
- Provide quality review for other Account Specialists to ensure all information is accounted for and accurate before commencement of internal or external production.
- Ensure job instructions are entered and verified in the various manufacturing or procurement systems and queued in to the production schedule.
- Confer with customers throughout production to keep them informed of the status of jobs, solicit additional information needed for current jobs and coordinate changes to jobs.
- May forward/review proofs with customer, obtain approval of materials, such as artwork, color separations, or ink samples.
- Coordinate production of components with other internal plants and/or external vendors as required.
- Coordinate the resolution of customer or manufacturing issues with customer jobs.
- Engage appropriate departments to verify the issue and determine the root case.
- May make recommendations to management on appropriate response to issues that are in the best interest of the customer and the company.
- Communicate with customers regarding the resolution of issues.
- May provide pre-sales support with customers and discuss the manufacturing capabilities and requirements needed to produce a successful job.
- Monitor progress of jobs throughout production, confer with manufacturing operations on counts and final runs and ensure the final product meets customer requirements and company standards.
- Tally the final production runs and work performed to assemble paperwork for billing purposes.
- May mentor junior level staff or work on special projects.
Business Unit/Platform Specific duties
- May have responsibility for determining the supplies and paper needed for jobs including the use of vendors to supply component of the customer product.
- May assist sales in the RFP process supplying estimates and determining how to efficiently process a complete job.
- May have responsibility for the composition and/or copy prep of the customers products.
- Performs other related duties and participates in special projects as assigned.
Skills
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Account Specialist at RR Donnelley is
21st of November 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
USA
] applicants. .
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