Full-Time Accounts Receivable Billing Specialist

Why This Role Is Important To Jitterbit? We have teams across the world, including US, Canada, Brazil, Netherlands, Germany, Poland, India and Asia Pacific and what you will do will have an impact. We are looking for an experienced and talented AR Analyst to join us as we continue to grow! Reporting to the Senior Manager of AR & Revenue, our ideal candidate is a team player, solution-oriented and comfortable working in a fast-paced environment.

The AR Analyst supports the overall Accounts Receivable and revenue process and ensures the accurate and timely collection of sales from customers and third-party payers in US and International. The AR Analyst is responsible for the full accounts receivable life cycle as it relates to an assigned customer list. This includes customer account set up, reviewing contracts and Salesforce Opportunities, creation of invoices, and associated collection of cash.

This role will involve a large amount of customer contact (internal and external via telephone and email), requiring a strong customer-focused approach and positive and professional attitude.

1. Review and approve the setup of all new customer accounts.
2. Review and approve Salesforce Opportunities as they are submitted, ensuring that all information is accurate and aligns with the associated contract.
3. Create customer invoices in NetSuite and assign appropriate billing schedules as needed.
4. Manage the Professional Services billing monthly, ensuring that all hours are billed for accurately.
5. Assist with monthly review and reconciliations to ensure billings are complete and accurate.
6. Manage cash collections for all invoices, assisting with resolution or escalation as necessary.
7. Partner with internal teams to collect payment on past due invoices and ensure that any customer questions or discrepancies are addressed.
8. Effectively manage a high volume of outgoing and emails, ensuring a timely response to all requests.
9. Make recommendations for account suspensions due to non-payment and compile backup documentation for any items being placed with third party collections.
10. Cross-train to perform other related duties as needed to assist in the management of customer accounts, Billing, and Collections.
11. Supports the Senior Manager and Controller on ad-hoc projects, as well as assisting the larger Finance department with any requests or questions surrounding billing and collections.
12. Assists with providing audit related requests and support.

Qualifications:

• BA/BS or equivalent in (Business Administration, Finance, Accounting – plus)
• Minimum of 1 year + NetSuite billing and collections experience.
• Experience using Salesforce, Tesorio or other Sales / Collections systems is considered a plus.
• Fluent in English and confident communicating with a US Based Team
• Teamwork centric mindset and ability to work during East Coast Time Zone.
• A friendly demeanor and enthusiasm for an operational, yet customer-facing role.
• Ability to practice good judgment while ensuring policy and processes are followed.
• Self-motivated and self-managed - able to think independently, creatively, and opportunistically.
• Must have the ability to complete multiple tasks, display competent organization and time management.
• Overly organized, great attention to detail, and strong verbal and written communication skills.

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