Full-Time Accounts Receivable Specialist

Position Summary:This position manages a portfolio of accounts, enforcing credit and collection policies, supporting the VP of Credit and Collections. Partners with Operations, Sales, and Customer Service for large balance accounts and resolving customer disputes. Also works with third-party vendors for collections and portal billing issues.

Duties and Responsibilities:

1. Accounts Receivable Management: Monitors accounts daily, places accounts on hold/releases orders, reviews collection notes, and analyzes aged balances. Contacts customers for past-due amounts and communicates delinquent balances effectively. Analyzes requests for increased credit limits. Assists in identifying uncollectible accounts for write-off/third-party placement and submits to manager for approval. Completes month-end reserve review processes. Assists VP of Credit and Collections in monitoring and preparing AR-related duties, such as printing invoices.
2. Customer Service and Dispute Resolution: Resolves customer disputes concerning billing and order entry errors. Researches accounts and prepares documentation for account adjustments. Contacts customers to retrieve data for accurate Oracle setup. Coordinates investigations of UADs, pricing issues, debit/credit memos, and other required actions.
3. Payment Processing and Documentation: Works with the cash applier to ensure accurate/timely payment posting. Processes payments via third-party portals. Submits credit and rebills as needed. Documents communication with customers in ERP notes.
4. Collaboration and Communication: Communicates with Sales, Operations, and Customer Service regarding assigned accounts. Collaborates with third-party vendors for account collections and portal billing issues.
5. Administrative Support: Performs other duties as assigned.

Skills and Requirements:

• Strong written and verbal communication skills; ability to present information effectively.
• Ability to learn specialized software and company databases.
• Proficient in Microsoft Office (Word, Outlook, Excel).
• Strong organizational and time management skills.
• Excellent attention to detail, problem-solving, and customer service skills.
• Ability to work independently and multitask.
• Strong finger dexterity and ability to sit for extended periods.

Experience and Education:

• Minimum 2 years’ experience in Accounts Receivable.
• Associate’s degree in business, finance, or accounting preferred.
• Experience in a shared services environment with remote third-party service providers preferred.
• Experience with the Retail Industry preferred.
• High school diploma or equivalent required.

Preferred work hours: 8:00 AM – 5:00 PM EST.

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