Full-Time Accounts Receivable/Collections Officer

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their educations and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in.

This newly created position, we are seeking a detail-oriented and proactive Accounts Receivable Clerk to join our finance team with a primary focus on collections and email inbox management.

In this role, you will be responsible for monitoring customer accounts, following up on overdue invoices, and maintaining organized communication with clients.

The ideal candidate is highly organized, persistent yet professional in collections outreach, and skilled in managing high-volume email correspondence.

About the Role

• Proactively monitor and manage accounts receivable aging reports to identify overdue invoices.
• Resolve billing disputes by collaborating with Sales, Customer Success, and Finance teams.
• Maintain accurate records of collection efforts and customer communications in NetSuite.
• Escalate delinquent accounts to management when necessary.
• Monitor and organize the AR shared inboxes, responding to customer billing inquiries, payment confirmations, and disputes in a timely manner.
• Route emails to appropriate team members and ensure follow-ups are completed.
• Maintain standardized email templates for collections, payment reminders, and FAQs.
• Update customer records in ERP System (contact info, PO numbers, payment terms).

About You

• Basic understanding of collections best practices and the ability to handle difficult conversations professionally.
• Excellent written and verbal communication skills—clear, concise, and customer-friendly.
• High attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Intermediate Excel/Google Sheets skills.
• Familiarity NetSuite or similar ERP systems a plus but not required.

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