Full-Time Affordable Homes Customer Care Coordinator
LegalAndGeneral is hiring a remote Full-Time Affordable Homes Customer Care Coordinator. The career level for this job opening is Experienced and is accepting London, United Kingdom based applicants remotely. Read complete job description before applying.
LegalAndGeneral
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We’re recruiting for a Customer Care Coordinator to join us. We’re offering a competitive base salary and good benefits package.
In this role, you will be regularly visiting sites and customers across the Northern Home Counties, including Cambridgeshire, Essex, Hertfordshire, Norfolk, and Suffolk.
- Undertaking site visits of new properties to ensure they meet the required standards.
- Conducting home demonstrations for new customers, giving an overview of how the property works.
- Visiting customers who have issues or queries and trying to resolve these problems or escalating them to the relevant team.
- Ensuring customers have the right level of service by reviewing performance areas and conducting site visits.
- Managing your own diary and splitting your time between site visits and completing admin work.
- Providing a clear handover for customers from LGAF to the Management Providers.
- Working closely with other teams to review and address key customer focus areas.