Full-Time Affordable Homes Customer Care Coordinator

We're recruiting for a Customer Care Coordinator to join us.

We're offering a competitive base salary and good benefits package.

In this role, you will be regularly visiting sites and customers across the Northern Home Counties (Cambridgeshire, Essex, Hertfordshire, Norfolk and Suffolk).

1. Undertaking site visits of new properties to ensure they meet the required standards.
2. Conducting home demonstrations for new customers, giving an overview of how the property works.
3. Visiting customers who have issues or queries and trying to resolve these problems, or escalating them to the relevant team.
4. Ensuring customers have the right level of service by reviewing performance areas and conducting site visits.
5. Managing your own diary and splitting your time between site visits and completing admin work.
6. Providing a clear handover for customers from LGAF to the Management Providers.
7. Working closely with other teams to review and address key customer focus areas.

Who we're looking for:

• A background in housing and/or property management is advantageous.
• Previous experience in customer service, ideally in housing.
• Strong interest in customer experience and what matters to customers.
• First-hand experience of customer interaction.
• Ability to proactively manage your own workload.
• Willingness to travel to various sites often without access from public transport.

We reward performance and behaviour with a package that looks after important things.

Here are some benefits:

• Performance-related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Private medical insurance (permanent employees only)
• At least 25 days holiday, plus public holidays
• Competitive family leave
• Electric car scheme (option to hire an electric car through salary sacrifice)
• Various discounts on products and high street stores/online

What is the last date for applying to the job?

Which countries are accepted for this remote job?