Full-Time Agent Success Representative
Mercury Insurance Services, LLC is hiring a remote Full-Time Agent Success Representative. The career level for this job opening is Entry Level and is accepting USA based applicants remotely. Read complete job description before applying.
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Mercury Insurance Services, LLC
Job Title
Agent Success Representative
Posted
Career Level
Full-Time
Career Level
Entry Level
Locations Accepted
USA
Salary
YEAR $50056 - $87533
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Job Details
The Agent Success Representative is the primary point of contact for Mercury Insurance agency partners. This role functions as a dedicated, go-to resource for agents—fostering positive agency relationships and delivering seamless, solutions-oriented support.
Responsibilities:
- Serve as the first-line support for agency partners, handling inbound calls professionally and efficiently.
- Address agent questions, concerns, and requests with accuracy, clarity, and a customer-first mindset.
- Guide agents through Mercury Insurance systems, tools, and processes to optimize their workflow and sales effectiveness.
- Proactively provide resources, training, and information to agency partners to ensure their success and satisfaction.
- Troubleshoot and resolve agent issues, escalating complex cases as necessary to ensure timely resolution.
- Act as a sales liaison, promoting best practices and facilitating communication between Mercury Insurance and agency partners.
- Document interactions and resolutions in CRM and other essential systems.
- Collaborate with internal departments (sales, IT, underwriting, etc.) to address agency needs and improve overall agent experience.
- Contribute to ongoing process improvement by identifying trends, reporting feedback, and suggesting solution enhancements.
Qualifications:
- High school diploma or equivalent required; some college preferred.
- Previous experience in a customer service or support role (insurance industry experience is a plus).
- Strong verbal communication, active listening, and problem-solving skills.
- Comfortable with phone-based support and able to handle a high volume of calls.
- Proficient in navigating computer systems, CRM platforms, and databases.
- Ability to multitask, prioritize, and manage time effectively.
- Team player with a positive attitude and a genuine desire to help others succeed.
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Agent Success Representative at Mercury Insurance Services, LLC is
18th of September 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
USA
] applicants. .
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