Full-Time Amazon Customer Service and Operations Associate

• Customer Experience Leadership: Oversee Amazon customer service operations.
• Escalation & Complex Case Handling: Take ownership of high-stakes or escalated cases.
• Review Strategy & Reputation Management: Develop and execute a comprehensive review management strategy.
• Negative Feedback Mitigation: Lead initiatives to systematically reduce negative feedback.
• Amazon Policy & Compliance Oversight: Stay current with Amazon policy updates and enforce compliance.
• Team Guidance & Training: Mentor junior team members, provide SOPs, and implement training.
• Cross-Functional Collaboration: Partner with marketing, product, and operations teams.
• Reporting & Insights: Build advanced dashboards and trackers to measure CSAT, review velocity, return reasons, and operational KPIs.
• Competitor Takedown: Identify and report competitors using black hat techniques.

• Experience with Amazon Seller Central, Gorgias, Google Suite, or similar customer service platforms.
• Strong organizational skills.
• Excellent written and verbal communication skills.
• A proactive, customer-first mindset.
• Experience with review management and case submission processes.
• Prior experience in e-commerce operations or customer service roles preferred

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