Full-Time AMS Strategic Advisor Customer Health Assurance

• Solution Design: Working with customers to understand key concerns, issues, and reasons for obstacles that are preventing adoption. Understand what is needed to promote continued adoption, improve overall satisfaction, and build appropriate plans to execute.
• ServiceNow Ecosystem Orchestration: Lead engagements with customers that require the coordination of different teams. Escalate issues and concerns impacting customers to the appropriate executives within ServiceNow and the customer.
• Customer Engagement: Work with customers to create an optimization and/or adoption plan that aligns activities, timelines, owners, and outcomes to improve the customer experience.
• Advocacy: Work with internal leadership teams to formulate appropriate actions plans that help to improve overall customer satisfaction.

• Minimum 15 years of related work experience.
• Experience leading large, enterprise transformation programs including systems implementation, organizational change and business justification development.
• Experience working with the ServiceNow Platform with ServiceNow customers and in depth understanding of the ServiceNow architecture and platform
• Experience working with sales support and services teams with the ability to work as an extended part of the account teams
• Ability to provide expertise and work with internal ServiceNow product teams
• Interact at multiple levels within a customer account (Enterprise Architects, Technical Architects, Directors, VPs, and CXOs)
• Ability to travel up to 30 percent of the time
• Knowledge of enterprise integration, service-oriented architectures, and microservices
• Knowledge of security, data privacy, data governance across different verticals
• Instant customer credibility with a record of building customer relationships

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