Full-Time Analyst, Distribution System Support

We are considering candidates in New Brunswick or Ontario. This is a remote role.

Key Interactions:

• Interaction with hotel teams
• Interaction with the sales, distribution & loyalty support teams
• Interaction with the HUBs teams: distribution loading, sales, e-commerce, pricing, etc
• Interaction with the external providers giving support for AccorAmericas Region

Main Responsibilities:

• Provide support to hotel and head office users
• Handle Sales and Distribution support tickets on a daily basis
• Contribute constantly to the optimization of the quality of service
• Availability and reactivity to provide quick answers to interlocutors
• Contribute constantly to increase the quality of service
• Ensure a good quality of support
• Handle the incoming tickets in relation to sales & distribution topics
• Work together with other members of L1 Sales and Distribution support teams in a different cultural and linguistic context
• Contribute constantly to the optimization of the quality of service
• Have an overview of the distribution operations
• Have good knowledge of the processes delegated to the support team
• Availability and reactivity to provide quick answers to interlocutors
• Intervene and coordinate until there is a resolution for tickets assigned to the team
• Close collaboration with the L2 Sales & Distribution team
• Exchange with the other internal & external teams in order to find solutions for the tickets as quickly as possible.

Experience on hotel distribution systems

International & operational experience

Functional support experience

Positive mindset

Dynamic, proactive and autonomous

Have an interest for support functions

Strong communication & presentation skills

Stress resistant

Knowledge of ORS

Knowledge of Accor Distribution Landscape

Fluent in English (read, written, spoken).

Service Now

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