Full-Time Area Reservations Agent

Embark on an extraordinary journey as a Reservations Agent across properties, where your role transcends boundaries and becomes a captivating symphony of hospitality.

As the orchestrator of reservations for multiple properties, you'll weave a tapestry of opulence, seamlessly curating bespoke experiences for our discerning guests across diverse destinations.

Your commitment to excellence will ensure that each reservation reflects the pinnacle of luxury unique to each property.

With grace and sophistication, you'll be the luminary guiding our guests through a world of refined choices, transforming reservations into harmonious preludes to unforgettable stays.

Join us in crafting a narrative of unparalleled elegance and distinction across a spectrum of luxurious destinations within our illustrious portfolio.

Create a genuine, informative, and personalized guest resort reservations experience by accurately inputting guest contact information. Add information to guest history, such as previous stay experience, special occasions, preferences, and other pertinent information.

Respond to guests’ inquiries regarding room reservations, availability, general questions about accommodations, pricing, and special offers.

Maintain complete knowledge of the resorts and other information including:

• All resort facilities/services offered and hours of operation
• All accommodations, layout, décor, attributes, and locations
• All studio rates, special packages, and promotions
• All spa treatments and offerings, their benefits, and costs
• Daily stats, including availability
• Entertainment/special events scheduled on property and in the area
• Directions to the resort from airports and other major landmarks
• General info, descriptions, and directions for local services, restaurants, wineries, and points of interest

Assist and ensure effective guest challenge resolution. Work closely with fellow guest service team members and other departments to resolve any challenges; ensure follow-through and exceed guest expectations when possible.

Ensure that all billing and financial transactions are accurately and efficiently executed on behalf of guests.

Upsell services and offerings as appropriate, ensuring that each guest is fully educated about the resorts’ offerings.

Starting pay rate: $17.00 per hour plus incentive.

Required experience: Two years in a hospitality, spa, or reservations position, preferably at a luxury resort.

Skills: Ability to create professional business letter correspondence, gracious people and sales skills, excellent phone manner, ability to engage in a positive manner with each and every guest, ability to work cohesively with other departments and co-workers as part of a team.

What is the last date for applying to the job?

Which countries are accepted for this remote job?