Full-Time Assisting Technical Support Manager

Assisting Technical Support Manager

Ventrata is recruiting for a passionate Assisting Technical Support Manager. This role reports to the Technical Support Manager and assists with ensuring high-quality customer support. You'll be hands-on and contribute to problem-solving.

Key Responsibilities:

• Leading a team of technical support specialists (assisting, ensuring quality service, monitoring workflows, maintaining company values, providing feedback, and focusing on customer needs).
• Acting as an escalation point (handling technical issues).
• Assisting the support manager (improving processes and handling administrative tasks).
• Hiring & onboarding (recruiting, interviewing, onboarding, and training new hires).
• Performing regular Quality Control (reviewing customer communications).
• Monitoring & Reporting (analyzing support metrics, deliverables, goals, and evaluating team/member performance).

Requirements:

• Critical thinker with problem-solving skills.
• Technical skills with a proactive approach to identifying and addressing issues.
• Management/team lead experience, leading a multicultural team.
• Customer support experience with demonstrated technical skills.
• Interpersonal skills including empathy, optimism, creativity, responsibility, and relationship building.
• Teamwork skills, active communication, idea sharing, and creating a positive environment.
• Organizational skills, attention to detail, executing strategies, and understanding priorities.
• Passion, industry knowledge, improving processes, strong customer focus.
• C1 English level, additional language a plus.

Benefits:

• Competitive salary and regular reviews.
• Bonuses based on company performance.
• Unlimited paid time off.
• Remote/flexible work options.
• Team buildings and company retreats (e.g., in Spain, South Africa, Italy, Portugal, Greece, and France).
• Social activities (e.g., beer after work, sports).
• EMEA-based offices (Brno, Lisbon).
• Hardware/remote setup packages.
• Work with a passionate, young team.

What is the last date for applying to the job?

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