Full-Time Associate Customer Success Manager

Submit your resume in English.

If your idea of Customer Success is rooted in an intrinsic motivation to help others find solutions to their challenges, we should talk. HubSpot's mission is to help millions of organizations grow better. Our team aims to drive an exceptional experience and sustained value for HubSpot customers through building trust and consulting on the HubSpot software. The outcome is increased value, satisfaction, and renewal of the customer.

Our Associate Customer Success Managers possess an unrivaled sense of autonomy, ownership, and dedication to helping each customer realize their value with HubSpot.

Customer Success Managers have the opportunity to grow their careers through a focus on skill development and a performance-based role progression path.

In this role, you will:

• Be passionate about customer success and experience
• Solve problems with curiosity and creativity
• Embrace challenges and change
• Commit to getting better every day
• Invest in relationships with customers and colleagues
• Contribute to a positive team environment
• Work for the North America region with clients based in the US

You will execute on the following responsibilities:

• Work collaboratively in a team of CSMs managing a shared install base of customers
• Ascertain customer goals and collaborate on customized inbound strategic plans while driving customer accountability
• Engage customers via inbound email (Front), resolving inquiries by aligning customers with the right resources
• Engage customers via strategy calls, driving product value and usage
• Partner with internal teams to maintain and grow customer investment across HubSpot's platform
• Positively contribute to a team culture of skill development and peer-to-peer feedback

You have:

• Between 1-3 years of experience in roles as a Customer Success Manager
• Excellent problem-solving and critical-thinking skills
• Aptitude for learning software
• Prior experience in a customer service or consulting role
• Ability to manage multiple priorities while maintaining strict attention to details
• Strong communication skills and the ability to effectively drive a phone conversation
• The ability to thrive in a fast-paced environment
• A verifiable track record of consistently meeting and exceeding goals
• Speak English and Spanish fluently

Pluses:

• Understanding of marketing and sales best practices
• Customer Success experience at a SaaS organization

Additional Information:

• Remote work and office work options available.
• Possible in-person onboarding for some teams.
• Accommodation for disabilities and travel limitations available.

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