Full-Time Associate Customer Success Partner

• Serve as the primary strategic partner for your customers, owning value realization, long-term planning, and program engagement.
• Align customer goals to platform capabilities—demonstrating how CreatorIQ accelerates measurable impact across the marketing funnel.
• Build deep, multi-threaded stakeholder relationships, including executive sponsors, through regular communication and periodic in-person meetings.
• Lead strategic business reviews, maturity assessments, and growth planning sessions that connect program development to broader marketing objectives.
• Partner with Strategic Insights Managers to deliver off-platform analysis, benchmarks, and strategic recommendations that support customer evolution.
• Use data to proactively identify opportunities and risks, influence adoption, and support continuous program growth.
• Collaborate cross-functionally with teams including Implementation, Product Education, Support, Sales, and Insights to ensure a seamless, value-focused customer experience.
• Act as the internal advocate for your customers—translating feedback and market trends to improve product, support, and the overall customer journey.
• Maintain account documentation (success plans, meeting recaps, engagement history, health indicators) to support consistent, proactive account management.

• Passionate about influencer marketing, creator content, and the future of digital media.
• 1+ years in a strategic, customer-facing role (CSM, Strategy, Consulting, or Client Services), supporting marketing or influencer initiatives.
• Skilled at leading executive conversations, connecting business outcomes to platform value.
• Comfortable navigating complex organizations and building relationships from day-to-day users to C-suite stakeholders.
• Experienced in translating data into compelling narratives, insights, and strategies.
• Highly organized, self-directed, and capable of managing a dynamic book of business with a proactive mindset.
• Adept at leading structured, high-impact engagements like business reviews, level set maturity mapping, and strategic planning.
• Curious, collaborative, and growth-minded—eager to evolve with a fast-paced, scaling organization.
• Proficient in Salesforce, GSuite, Zoom, Slack, and tools like Notion or Jira.

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